Refund & Cancellation Policy

This policy is designed to be fair and transparent, ensuring customers feel secure while also protecting Webvixa Connect from misuse or abuse of the refund process.

1. Trial Period

Webvixa Connect may offer a free or limited trial for new users. During the trial period:

No subscription charges are applied unless explicitly stated.
If no payment is made, no refund is applicable.
Users may cancel the trial at any time before it converts into a paid plan.

2. Subscription Services

Once a user subscribes to any paid Webvixa Connect plan:

Subscription fees are non-refundable.
The subscription can be cancelled at any time to avoid future billing.
Cancellation takes effect at the end of the current billing cycle.

3. Non-Refundable Services

Due to the nature of WhatsApp Business API and associated infrastructure costs, the following services are strictly non-refundable:

Platform subscription fees
WhatsApp conversation charges / credits
Add-ons, integrations, and feature upgrades
One-time setup, onboarding, or chatbot development fees
Third-party provider or Meta-related charges

4. Technical Issues

If a user faces continuous technical issues that significantly prevent platform usage:

The issue must be reported to Webvixa Connect support.
The issue must be verified by our technical team.
A partial or full refund may be considered at our sole discretion.

5. Unauthorized or Fraudulent Charges

In case of unauthorized or fraudulent transactions:

The user must notify us immediately.
After verification, a full refund will be issued where applicable.

6. Cancellation Policy

Users may cancel their subscription at any time:

Cancellation applies from the next billing cycle.
No refund is provided for the unused portion of the current cycle.
Special cases may be reviewed individually.

7. Chargebacks & Payment Disputes

Initiating a chargeback without contacting support may result in temporary account suspension while the matter is investigated.

8. Refund Request Process

To request a refund, please email us with the following details:

Registered email ID
Invoice number or transaction ID
Reason for refund request

Email: support@webvixaconnect.com

9. Policy Amendments

Webvixa Software Pvt. Ltd. reserves the right to modify this policy at any time. Updates will be effective immediately upon publication on the website.

10. Legal Compliance

This policy complies with applicable local laws and regulations. Users are encouraged to also review our Terms of Service and Privacy Policy.